|
Problem
|
Solution
|
| Gives
errors while installing |
Ensure
you have the correct hardware and software.
Check
file system.
Check
memory resources.
Ensure
there is enough disk space.
|
| Can't
run EverLink |
Program
first asks for a password. Ensure you enter at least
8 characters with at least 2 digits for the password.
Check
spacing in User Name and in Display Name (look in the
Setup Wizard windows and on the Visitor Info window
in Adding a Person to the Address Book); a slight difference
will prevent EverLink from running.
Was your
JRE moved to a different location or removed after you
installed EverLink? If so, you need to change the properties
of EverLink shortcut for Windows OS or change the shell
script for Solaris OS. Or simply uninstall and reinstall
EverLink. |
| Can't
connect to EntryGuard |
Ensure
you have a valid EntryGuard Domain Name, Private Port,
Account Name and Password entered correctly in the Site
Address tab.
If you
are going through a proxy or firewall, ensure that you
have access to the HTTP and HTTPS ports. Ask your network
administrator for this. Some proxy servers like Microsoft
Proxy Server require other settings in the registry
to allow you to go out a specific secure port other
than port 443.
Ensure
your EntryGuard domain name is valid and registered
with InternNIC and that the DNS servers have been updated
with your EntryGuard domain name.
|
| Can't
add names to Address Book from Server. |
Your
server might not be completely set up yet; check with
your Systems Administrator to verify. |
| Couldn't
add a person to Groups in the view Person: Visitor Info
window. |
You
cannot add a person to a Group if you haven't already
created a Group; create a Group first, and then add. |
| Can't
connect to your local EverLink site using a browser |
Ensure
you are typing in the URL for the EverLink site correctly.
Ensure
you have an account set up in the EverLink site you
are connecting to.
(Windows
95/98 Specific) Ensure the machine running EverLink
is not setup to put the CPU into standby mode. EverLink
will not start the CPU if you try to connect to it.
(OS/2
Specific) If you use Netscape's browser, make sure you
have version 4 or later. (The 4.61 OS/2 version of Netscape
Communicator is available here).
|
| Can't
connect to a remote EverLink site from your local
EverLink |
Ensure
you have the correct URL setup for the remote EverLink
site in the Remote Site tab.
Ensure
you have an account set up in the remote EverLink site
you are trying to connect to.
(Windows
95/98 Specific) Ensure the remote machine running EverLink
is not set up to put the CPU into standby mode. EverLink
will not start the CPU if you try to connect to it.
Ensure
you have entered the correct account user name and password
for the remote EverLink site in the Remote Sites tab.
The site
netword connection was lost, or the remote EverLink
site was terminated.
The Internet
is jammed.
Your ISP
or the remote site's ISP has a routing table problem.
|
| e-File
drag-and-drop feature won't transfer a folder or file. |
Make
sure that the remote site has given you access to the
folder/files that you are trying to access. Call them
and ask them to check the Visitor Access window under
your name to verify. |
| What
should I enter in all these password prompts? |
The
following passwords are case sensitive and require that
you enter at least 8 characters including 2 digits (we
strongly recommend that you use the same password
for all functions to avoid future confusion):
EverLink
owner password - This is the password you enter to start
EverLink. It is also the same password you enter to
run EverLink after it has been minimized from Windows.
The POP3
password is the password you use to get your new email
messages from your email server.
|
| What
do I do if I get a forbidden message when accessing an
EverLink site? |
If
you try to access a site using the wrong password more
than three times, you will be forbidden to access that
site again. If you made a mistake, you need to contact
the site owner to clear the intrusion lock for you on
his or her EverLink site. |
| What
do I do if I get a forbidden message when opening my EverLink
site? |
If
you try to access the EntryGuard private server with the
wrong password more than three times, you will be forbidden
to access the server again. If you made a mistake, you
need to contact the administrator of the EntryGuard server
to clear the intrusion lock for you. |
| (OS/2
Specific) What do I do if the icons in EverLink look wrong? |
Switch
OS/2 to use more than 256 colors. The suggested resolution
is 800x600x65536.
|
| (OS/2
Specific)
What do
I do if some images don't show up when connecting to
EverLink with a browser?
What do
I do if Netscape Navigator is unable to accept a certificate
when connecting to EverLink?
|
Make
sure you are not using Netscape Navigator version 2.02.
It has bugs which cause problems when connecting to EverLink. |
